Tamba, Florida (WFLA– Florida’s family house was immersed during Hurricane Helen, so they saved what they could put their property in a storage facility while repairing their home.
Last week, Laura Ghatis, a resident of Tampa, went to the unit in a local public storage space to find it, and the reception office informed her that everything had been sold at that morning.
She said she was never notified.
“When I was pulled to the unit, the door was wide open and there was nothing there, except for three boxes,” said Gates. “She had some albums and pictures there and just lost my mind.”
She said she begged with a storage facility worker.
She said, “Oh, we did not receive rent payments.” I am like no, I was on the automated pilot. “
Gates said she was told that Autopay stopped working, and two paid – and that the customer has the responsibility of knowing this.
“We haven’t received any messages,” Gatis said. “We have no e -mail records.”
“I am not worried about utensils and pans. I am concerned about things that we cannot replace,” she said. “Just things from my children, messages and numerical monuments along the way, and prizes.
Consumer investigator Shannon went to the general storage office to find out what happened and eventually spoke with a representative via the phone, he said that the email notification was sent.
Florida law requires storage facilities to notify tenants before an auction, but it states that email is sufficient and a letter must only be sent if the email does not pass.
The storage facility insists that they sent email messages, and these emails have not been bounced. Gates said she had requested evidence of these emails and has not yet received them. She added that the facility had previously sent a letter about a rate change, so I wondered why this speech was not justified.
Meanwhile, after questions from Behnken, Gattis said she had received a call from an actor and told she had contacted the winning bidder and explained the situation and passed through the Gattis phone.
Gates says she hopes that the person will call her. She says she is ready to pay for her personal purchases.
“I don’t even care about the expensive items,” she said. “They can sell them. I just want personal property with emotional value.”